Privacy Policy

Your privacy is important to us. This privacy statement explains what personal data YourZone45 collects from you, through our interactions with you and through our services, and how we use that data.

YourZone45 and their franchise network offers a number of products and services used to help operate their fitness facilities. References to YourZone45 products in this statement include YourZone45 membership management programmes, websites, apps and software.

Please read the product-specific details in this privacy statement, which provide additional information about some of YourZone45 products. This statement applies to YourZone45’s interactions with you and the YourZone45 products listed below.

YourZone45 may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 1st 2018.

Personal Data That We Collect

YourZone45 collects data to operate effectively and provide you the best experiences with our products and services. You provide some of this data directly, such as when you enquire through the website or create an account on our membership management system, administer your membership management account or register for an event. We also collect some of it by recording how you interact with our products by, for example, using technologies such website . We also may obtain data from third parties.

Data that we collect:

  • Information provided at the time of enquiring or registering for membership with YourZone45 such as name, date of birth, job title and basic health information provided on a PAR-Q (pre-exercise readiness form).
    contact information including phone number and email address.
    demographic information such as postcode, preferences and interests.
    other information relevant to customer surveys and/or offers.
  • Information about your bookings and/or use of YourZone45 facilities.
  • If you contact us we may keep a record of that correspondence.
  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Location data, which your mobile device provides if you consent.

Should you wish to join online and/or use our online booking service you will be directed to a secure third party, authorised and licensed to operate on our behalf who may collect;

  • Any or all the above
  • Additional personal information such as date of birth, health conditions etc.
  • Credit Card and Direct Debit Details for payment purposes.

All information requested will be clearly labelled and no information will be taken or retained without you freely providing it.

How We Use Personal Data

YourZone45 uses the data we collect to operate our business and provide you the services we offer, which includes using data to improve our products and services and personalise your membership experience. We also may use the data to communicate with you via phone, email or text, for example, informing you about your membership, studio news or offers and events. And we use data to help show more relevant ads for our own services supported by advertising platforms such as Google Display Network, Facebook, Instagram or Twitter.

How to access and control the information that we hold

You can view, edit or delete your personal data online for many YourZone45 products. You can also make choices about YourZone45's collection and use of your data. How you can access or control your personal data will depend on which products you use.

You can always choose whether you wish to receive promotional emails, SMS messages, telephone calls and postal mail from YourZone45 via your preferences on our membership management system, or by opting out from receiving communication using the unsubscribe option at the end of a text or email. You can also control what cookies are shared about your browsing history by clearing cookies in your internet preferences or by browsing the internet privately or incognito.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@yourzone45.co.uk.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting or relevant.

You may request details of personal information which we hold about you under the General Data Protection Regulation Act 2018. A small fee will be payable. If you would like a copy of the information held on yourself, please write to head office address

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Controlling your personal information

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The above does not apply to third party sites that are licensed by us to process information on our behalf. These sites will come under our physical, electronic and managerial procedures and all will have been closely vetted.

These include;

  • Joining or booking classes – Club Manager/ Club Right Ltd.
  • General website submissions – Just Grow
  • Embedded forms or surveys – Survey Monkey Ltd.
  • Mobile application - FitNexus

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical electronic and managerial procedures to safeguard and secure the information we collect.

In order to comply with our obligations under the General Data Protection Regulation Act, we will protect your personal data from unauthorised access, misuse, alteration or loss by using commercially reasonable security measures.

The data that we collect from you will not be transferred to or stored at a destination outside the European Economic Area.

The transmission of information via the internet is not completely secure. Although YourZone45 do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our website or third-party products; any transmission will be at your own risk.

We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of our website or through third party products and services which are caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others.

We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software and firewalls.

If your personal data is accessed by an unauthorised third party, we will not be responsible for any direct or indirect damage caused as a result of such unauthorised access.

Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Whilst we take all reasonable steps to ensure that the website and third party products continue to be available there may be times when they are not available. This may be for reasons relating to the maintenance of, or alterations to, the website or third party products or for reasons beyond our control. We are not responsible to you if the website is unavailable.

Cookie Policy

YourZone45 uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our websites and online services are performing.

You have a variety of tools to control cookies, similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.